Your privacy
Privacy Policy
How Al Jasmine collects, uses, stores, and shares personal information across the storefront.
We collect only the information needed to provide the storefront, process orders, support customers, protect the service, and improve the experience. This policy explains those activities and the choices available to you.
Last updated: 18 October 2026
Information we collect
Depending on how you use the store, we may collect your name, email, mobile number, account details, delivery address, order and return history, customer-care messages, newsletter preference, reviews, loyalty or affiliate activity, and technical information such as device, browser, language, session, and security logs.
Orders and payment information
We use order, address, and payment-status information to calculate delivery, accept and fulfil orders, confirm transfers, prevent duplicate transactions, and handle returns. For InstaPay we may collect the receipt or transfer evidence you upload. We do not ask you to enter or send a full card number through this storefront; when card payments are activated, card details will be handled by the approved payment provider.
How we use information
We use personal information to provide accounts and carts, process and deliver orders, send essential service messages, respond to support requests, manage returns, loyalty and affiliate activity, prevent fraud and abuse, maintain records, improve products and the website, and send marketing only where permitted and according to your choices.
When information is shared
We may share the minimum necessary information with delivery companies, hosting and database providers, email or messaging services, payment providers when enabled, analytics providers when configured, professional advisers, and public authorities where legally required. Providers may use the information only for the service they perform for us or as otherwise permitted by law. We do not sell personal information.
Cookies and local storage
The website may use cookies or browser storage to keep your session, language, cart, wishlist, security preferences, and other essential functionality working. Optional analytics or advertising tags will be activated only when configured and handled with any consent controls required for their use. Browser settings can limit storage, but some storefront features may then stop working correctly.
Retention
We keep information only for as long as needed for the purpose described, including fulfilment, customer support, fraud prevention, accounting, legal obligations, and dispute handling. Retention periods differ by record type. When information is no longer needed, we delete, anonymise, or securely restrict it where practical.
Security
We use reasonable technical and organisational safeguards such as access controls, secure connections, and restricted administrative access. No website or storage method can be guaranteed completely secure, so please use a strong unique password and contact us promptly if you suspect unauthorised account activity.
Your choices
You can update certain account details, unsubscribe from marketing, and ask customer care about access, correction, deletion, or restriction of personal information where applicable. Some records must be retained for completed orders, fraud prevention, accounting, or legal requirements. We may need to verify your identity before completing a request.
Children, updates, and contact
The storefront is intended for adults making purchases or guardians purchasing for a household; children should not create accounts or submit orders without a parent or guardian. We may update this policy as the service changes and will publish the current date here. For privacy questions or requests, use the Contact us page or call +20 114 578 6311.