Help centre
Frequently asked questions
Quick answers about ordering, payment, products, delivery, and returns.
These answers cover the current Al Jasmine ordering experience in Egypt, including checkout, payment, delivery, products, and account access.
Orders and payments
Eligible orders support cash on delivery or InstaPay transfer. Card payment will become available after the secure gateway is activated. Prices, discounts, delivery, and totals are confirmed before an order is accepted.
Products and storage
Select the required variation before adding a product to the cart. Follow the product label and keep oils closed, away from excess heat, moisture, and direct sunlight.
Helpful answers
Frequently asked questions
Which payment methods are available?
Eligible orders can use cash on delivery or InstaPay transfer. Card payment will appear after the secure gateway is activated.
Do you deliver across Egypt?
Delivery availability and cost are calculated from the governorate and address entered during checkout.
How do I choose a product size?
Select the required variation on the product page before adding the item to the cart.
How should I store botanical oils?
Keep the bottle closed and follow its label, away from excess heat, moisture, and direct sunlight.
How do I request a return?
Contact customer care with the order reference and product details so eligibility and the next step can be reviewed.
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